“You know, I hope you know anyway, that my default setting is pretty positive. But I have to say it’s really rather hard to try and find a way of putting a positive gloss on that sequence of events. Would you like to have a go?" -- Ian Fletcher (Hugh Bonneville) in the BBC TV series, Twenty Twelve.
I share this quote because it is such a perfectly passive-aggressive putdown, and I can’t help imagining a disabled person using the same words in response to bureaucratic or support service breakdowns.